Privacy Policy

Privacy Policy

Introduction

Welcome to https://desert-safari-jumeirah-lake-towers-dubai.terratrek.net (hereafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from users accessing our website and utilizing our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

  1. Authorized User: If you use our applications, access our services, or engage with our content as an authorized user account holder.
  2. Website Visitors: Anyone who visits our websites linked to this policy.
  3. Communication: When you choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile preferences.
  2. Payment Information: Data associated with your payment methods, including cardholder name, card number, expiration dates, and security codes.
  3. Financial Information: Any financial records or transaction details related to purchases made through our platform.
  4. Purchase Information: Details of products or services bought from us, including quantities, purchase dates, and delivery addresses.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data collected via GPS.
  6. Location Data: Geolocation information shared when you interact with our services on a mobile device.
  7. Feedback: Comments, reviews, or ratings submitted by users regarding their experiences with us.
  8. Social Media Information: Personal data obtained from social media platforms when users choose to connect their accounts to our services.
  9. Product Information: Details provided by users about their interests and preferences in products or services offered on our platform.

We collect this information through multiple channels, including direct user input forms, application interactions, browser settings, and automated technologies like cookies. Additionally, we may receive personal data from third-party sources, such as business partners or affiliates, subject to their respective privacy agreements.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies for several purposes:

  • Strictly Necessary: These cookies are essential for the basic functionality of our website and applications, ensuring you can navigate through pages without loss of content.
  • Preference: Used to remember your preferences, such as language settings or display options.
  • Analytics: Tracking user behavior on our platform helps us understand site performance and optimize user experiences.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

The duration for which we retain personal data depends on the purpose of its collection and legal requirements:

  • We keep account information and transaction records for as long as your account is active or required for tax and accounting purposes.
  • Financial and payment data are retained for a period specified by law, after which it is securely deleted or anonymized.
  • Purchase history may be stored for longer periods to enhance customer service and facilitate returns/refunds if needed.
  • We follow strict data retention policies as per applicable regulations to ensure compliance and minimize the risk of unauthorized access.

Data Security

We implement robust security measures to safeguard your personal data:

  • Encrypted Communication: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers for specific tasks, ensuring they adhere to strict privacy and security standards.
  • Regular Security Audits: Our systems undergo periodic security assessments to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18 (or the legal age limit in your jurisdiction). If you believe we have collected data from a minor, please contact us immediately, and we will take appropriate steps to delete it.

Your Rights

Depending on your location, you may have various rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections if your information is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking for the deletion of your data, subject to legal exceptions.
  • Restriction: Limiting our processing of your data under certain circumstances.
  • Portability: Receiving your personal data in a structured format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: You have the right not to be subjected to automated individual decision-making or profiling.
  • Appeals/Complaints: The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the provided contact details.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on our website, and we encourage you to review it periodically for the latest information.

Contact Us

For any inquiries, unsubscribe requests, data-related questions, or feedback, please contact us:

  • Email: [email protected]
  • Mailing Address: Privacy Policy Inquiries, Desert Safari & Tours LLC, [Mailing Address], Dubai, UAE.

We value your trust in providing us with your personal data, and we are committed to maintaining the highest standards of privacy protection.